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Can I return any product?

Returns are free of charge for a list of countries in the EC, but for the rest of countries in Europe and the rest of the world, returns are not free of charge but at the customer's expense. 

EC Countries with free returns: Austria, Belgium, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Hungary, Ireland, Italy, Latvia, Lithuania, Luxemburg, Netherlands, Poland, Portugal, Slovakia, Slovenia and Sweden.

Returns of products that are not in perfect condition or that show clear signs of use and/or manipulation are not allowed. The product must be returned in its original box and must be accompanied by a copy of the purchase invoice or delivery note.

Shipping costs are not refunded, only in case of manufacturing defect or wrong product received.

Return of used products 

We insist, we strive to admit all returns, but in the (unlikely) event that we receive a returned item in poor condition or used, we will unfortunately not be able to accept the return and will send it to you again.

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